Refund policy

Last updated: October 17, 2026

This policy applies to products purchased on brunetteco.com. Policies for salon appointments and services are on our Salon Policies page.

Returns and Exchanges

Because hair care products are personal-use items, we cannot accept returns or exchanges on used products.

You may return or exchange a product if it is unopened, unused and in its original condition and packaging. Returns and exchanges must be requested within 15 days of delivery. Exchanges follow the same rules as returns, and are for the same item or another product of equal value, subject to availability.

Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or you received the wrong item, please contact us within 7 days of delivery with your order number and a photo. We will replace the item or refund you.

How to Start a Return

Email brunettecosalon@gmail.com with your order number before sending anything back. Returns sent without contacting us first may not be accepted. We will reply with return instructions.

Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error or a damaged or defective item. We recommend using a tracked shipping method. We are not responsible for returns that are lost in transit.

Refunds

Once we receive and inspect your return, we will email you to let you know whether it was approved. Approved refunds are issued to your original payment method, typically within 5-10 business days. Original shipping charges are not refunded unless the return is due to our error.

Order Changes and Cancellations

To change or cancel an order, email brunettecosalon@gmail.com as soon as possible. We process orders quickly (see our Shipping Policy), and an order that has already shipped cannot be cancelled.

Contact

Brunette + Co. Salon Studio
2843 N. Friendship Rd, Paducah, KY 42001
Phone: (270) 444-7273
Email: brunettecosalon@gmail.com